Support and FAQ

Turn on automatic trips and DrivePerf notices when you start driving, records the drive and ends it a few minutes after you park. Between drives it waits for low-power signals from your phone instead of keeping GPS on. How DrivePerf records explains it step by step for iPhone and Android.

Phones take a moment to wake up an app when you start driving, so the first few hundred metres of an automatic drive may be missing. DrivePerf fills that stretch from where you parked and your phone's motion history, draws it dashed and labels it "estimated". It never shows event pins there.

Force-quitting on iPhone, or force-stopping on Android, pauses automatic detection until you open DrivePerf again. You don't need to keep the app open; just leave it in the background. The Health Check in Settings shows you if anything needs fixing.

Open the Health Check in Settings: it checks location, motion access, Low Power Mode or battery settings, and notifications, with a one-tap fix for each. On some Android phones the maker's battery saver puts apps to sleep; the Health Check helps you exempt DrivePerf. If a drive is still missed, the app may ask "Did you drive around 5 pm?" so we can tune detection.

Yes. Start a drive with one tap before you set off: from the app, the Control Center control or widget on iPhone, or the Quick Settings tile or widget on Android. Every feature, including Pro, works in manual mode.

About 2–4% of battery per hour of driving with the screen off. That's our estimate; we'll publish measured numbers from the beta. If the screen is on for navigation or music, your phone will use more for that, not for DrivePerf. When your phone gets hot or low, DrivePerf records less often to protect it.

Barely. Between drives DrivePerf doesn't run GPS. It relies on your phone's motion signals and a small geofence around where you parked.

No. Tap "I was a passenger" on the Story and the trip is removed from your scores, records and recaps. If you know before you leave, a passenger can start the drive as a passenger trip. Bus and train rides are usually recognised; when we're not sure, the Story asks.

A score from 0 to 100 for how gently you braked, accelerated and turned, compared with your own usual on the same route or the same kind of road. Your first three drives set your baseline. A full, gentle stop scores as well as not stopping, so rolling stops are never rewarded.

Tap the stop and answer "Yes, it was needed". It's left out of your score straight away, with no further questions.

No, never. While a drive is in progress the app shows only a calm recording screen. No score, no speed, no alerts. Your Story is ready once you're parked.

No. Everything in Free and the Pro Preview works without one, and your trips stay on your phone. Sign in only if you want Pro cloud backup or to use a second device.

No. DrivePerf has no insurance features, and your data is never sold and never shared with insurers.

Open Profile, then Privacy Centre. "Download all my data" creates a ZIP in an open format, free on every plan. You can delete a trip, a date range, everything, or your whole account. No app any more? Use the account deletion page.

By default, the shape of a route with the start and end trimmed, its Smoothness, your car and the part of day. Never a map unless you choose it each time, never where you start or stop, never speed.

Recording, every Drive Story, Smoothness and tips, trip summaries forever, Replay and Analysis for the last 30 days, the weekly recap, Drive Wrapped, sharing, 2 routes, 1 car and a full data download. See Free vs Pro.

Every new driver gets 14 days of Pro with no card. On day 15 you'll see "Your first two weeks, decoded" and choose: keep Pro, or continue with Free. Nothing is ever charged without you choosing a plan.

US$6.99 a month or US$39.99 a year in the US; CA$8.99 a month or CA$49.99 a year in Canada. Founding Drivers get their first year for US$29.99 or CA$39.99.

They stay on your phone. Replay and Analysis older than 30 days are locked, not lost: subscribe again and they're back. Cloud backup stops, and the cloud copy is kept for 30 days, with reminders, then deleted. During those 30 days you can still restore it to a new phone or download it.

On iPhone: Settings, your name, Subscriptions, DrivePerf. On Android: Google Play, Profile, Payments and subscriptions, Subscriptions. Pro stays on until the end of the period you paid for.

Refunds are handled by Apple or Google. Request one from your App Store or Google Play purchase history.